Customer Relationship Management

Q: We already have a database but it’s “dead.” Can you revive it?

That’s not the end. We launch reactivation campaigns, update the database, segment it and bring customers back into communication. Not 100% of the database will return but you’ll get high-quality contacts you can engage with and achieve results.

Q: How do you work with the database?

We create a strategy for engaging with your customer database and implement it: Analyze and segment the existing customer database by interests, purchase history and other criteria. Develop a communication strategy. Connect email, SMS and chatbot services. Create and set up automated interaction workflows. Develop personalized special offers. Design and implement reactivation strategies for inactive contacts. Test marketing hypothesis, offers and engagement paths. Provide monthly reports on results, along with an action plan and expected outcomes for the next period.

Q: How long does it take?

Building the system and setting up customer database management takes up to 2 weeks. Ongoing work focuses on growing the database, scaling results, creating special offers and expanding interactions with your customers.

Q: What results does this deliver?

Increased LTV, a higher total number of orders, customers start making repeat purchases more actively, a base of loyal buyers is established, the average order value rises, seasonal results break records. More profit from what you already have.

Q: What results does this deliver?

Increased LTV, a higher total number of orders, customers start making repeat purchases more actively, a base of loyal buyers is established, the average order value rises, seasonal results break records. More profit from what you already have.

Are you spending a fortune on attracting new customers while the “old” ones just slip off the radar? Want to win back past clients? Already have a contact list but no idea how to make use of it?

Wall with diplomas

5 cases when working with your customer database is a must

We help turn your customer database into a source of repeat sales, loyalty and word-of-mouth referrals. If you have even an Excel file with phone numbers — that’s already enough to start working.

Free consultation

You have a customer database, but no one is communicating with them.

You want to increase LTV (customer lifetime value).

You want your customers to turn into regulars.

You’re not using email marketing, SMS or chatbots.

Your customers don’t come back because they forget about you after their purchase.

Free consultation

How to tell if your customer database isn’t working?

You have customers but repeat purchases are almost non-existent.
All the focus is solely on acquiring new customers.
You don’t know who your regular customers are and who bought once and disappeared.
The database isn’t segmented — everyone receives the same messages.
There are no communication channels after the first contact with a customer.

How to tell if your customer database is underperforming?

You don’t see profit growth, even if sales exist.
Your database is “dead” — open rates for emails/messages are minimal.
You’re not using any automation.
Customers go to competitors because you’re not engaging with them.

We take responsibility for the results.

Contact us if you want to build personalized customer engagement, automate it and turn your database into a source of loyal customers.

Andrii Rak

CEO of Muraha Agency. A marketer with over 10 years of experience and a genuine passion for online business.

Message via Telegram

Discuss the task

What will you get?

We will create a system that brings customers back again and again without extra costs for acquisition.

Schedule a meeting

Audit of your existing customer database.

Segmentation by interests, purchases and activity.

Development of a communication strategy.

Setting up automated workflows (email, SMS, chatbots).

Creation of personalized offers.

Launching reactivation campaigns for “dormant” contacts.

Testing hypothesis and analyzing performance.

Weekly reports and recommendations.

Schedule a meeting

Stages of working with the customer database

Analysis of the existing database and its quality

Customer segmentation

Building a communication map

Setting up channels (email, messengers, SMS)

Launching the first campaigns

Collecting and analyzing feedback

What we will do for you:

Create an effective customer management system.
Bring “dormant” customers back into your funnel.
Increase average order value and purchase frequency.
Optimize advertising costs.
Automate customer communication.
Prepare personalized content that sells.

To achieve this, we have:

Experience building communications in B2C and B2B.
Ready-made templates for email, SMS and chatbots.
Access to proven automation tools.
A systematic approach with regular reporting.
Experience working with both large and small databases.

Ready to win back your customers and keep them?

More traffic, more conversions, fewer bounces

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Our results in various areas of business

All categories
Alcoholic beverages
Automotive industry
E-commerce
Education
Events
Fashion and Style
Finance and Banking
HoReCa
Landscape/Interior Design
Legal services
Manufacturing
Medical services
Non-profit organizations
Real Estate
Автомобільна сфера
Виробництво
Здоров'я та Фарма
Освіта та EdTech
Юриспруденція

All categories

SMM and Targeted Advertising for the “DoubleDecker” Bakery

Meta ADS

Targeted advertising for the services of the IS&P Law Firm

Meta ADS

Targeted advertising for the women’s clothing brand “Sarna”

Meta ADS

Targeted advertising for a music event from TIME:CODE

Meta ADS Target

Google Ads for the home textiles manufacturer “TEP”

Google ADS Target

Targeted advertising for the “Head of Marketing in IT” educational course

Meta ADS Target

Targeted advertising for a training course for marketers and C-level executives in the IT industry

Meta ADS Target

Google Ads for the “Avtocomfort” auto parts store

Google ADS

Google Ads for Studying at Foreign Universities – Student Travel

Google ADS

Google Ads for the “Euroshop” online store selling used goods

Google ADS

SMM and Targeted Advertising for the “AmorAmor” Women’s Clothing Brand

Meta ADS SMM

Targeted advertising for “Cikera” a producer of craft honey beverages

Meta ADS

SMM and Targeted Advertising for the Asian Restaurant “TORII”

Meta ADS SMM

Google Ads for a manufacturer of decorative ceramic tiles

Google ADS

SMM for the non-profit organization “Ukrainian City”

SMM

Photobox – Photo Booth and Photography Equipment Rental

Industry $2512,32

Meta ADS

Targeted advertising for cars sold at auctions around the world

Meta ADS

Targeted advertising for real estate listings and sales in Bulgaria

Meta ADS

Marketing Analysis for a Textile and Home Decor Manufacturer

Marketing analysis

Marketing Analysis for the manufacturer and distributor of “Altbier” craft beer

Marketing analysis

Marketing Analysis and Strategy Development for Lion Trans Ukraine

Marketing analysis

Comprehensive Marketing Analysis for a Garden Center (Landscape Design)

Marketing analysis

Google Ads for Advanced Dental Clinic

Google ADS

SMM for the acquiring company “PEK”

SMM

Targeted advertising for “Cikera” a producer of craft honey beverages

Alcoholic beverages E-commerce

Marketing Analysis for the manufacturer and distributor of “Altbier” craft beer

Alcoholic beverages Manufacturing

Google Ads for the “Avtocomfort” auto parts store

Automotive industry E-commerce

Targeted advertising for cars sold at auctions around the world

Automotive industry

Marketing Analysis and Strategy Development for Lion Trans Ukraine

Automotive industry Автомобільна сфера

Targeted advertising for the women’s clothing brand “Sarna”

E-commerce E-commerce та Онлайн-торгівля

Google Ads for the home textiles manufacturer “TEP”

E-commerce Manufacturing

Google Ads for the “Avtocomfort” auto parts store

Automotive industry E-commerce

Google Ads for the “Euroshop” online store selling used goods

E-commerce

SMM and Targeted Advertising for the “AmorAmor” Women’s Clothing Brand

E-commerce Fashion and Style

Targeted advertising for “Cikera” a producer of craft honey beverages

Alcoholic beverages E-commerce

Google Ads for a manufacturer of decorative ceramic tiles

E-commerce Manufacturing

Photobox – Photo Booth and Photography Equipment Rental

Industry $2512,32

E-commerce E-commerce та Онлайн-торгівля

Marketing Analysis for a Textile and Home Decor Manufacturer

E-commerce HoReCa

Comprehensive Marketing Analysis for a Garden Center (Landscape Design)

E-commerce Landscape/Interior Design

Targeted advertising for the “Head of Marketing in IT” educational course

Education Освіта та EdTech

Targeted advertising for a training course for marketers and C-level executives in the IT industry

Education Освіта та EdTech

Google Ads for Studying at Foreign Universities – Student Travel

Education Освіта та EdTech

Targeted advertising for a music event from TIME:CODE

Events

Targeted advertising for the women’s clothing brand “Sarna”

E-commerce E-commerce та Онлайн-торгівля

SMM and Targeted Advertising for the “AmorAmor” Women’s Clothing Brand

E-commerce Fashion and Style

SMM for the acquiring company “PEK”

Finance and Banking

SMM and Targeted Advertising for the “DoubleDecker” Bakery

HoReCa

Targeted advertising for “Cikera” a producer of craft honey beverages

Alcoholic beverages E-commerce

SMM and Targeted Advertising for the Asian Restaurant “TORII”

HoReCa

Marketing Analysis for a Textile and Home Decor Manufacturer

E-commerce HoReCa

Comprehensive Marketing Analysis for a Garden Center (Landscape Design)

E-commerce Landscape/Interior Design

Targeted advertising for the services of the IS&P Law Firm

Legal services Юриспруденція

Google Ads for the home textiles manufacturer “TEP”

E-commerce Manufacturing

Targeted advertising for “Cikera” a producer of craft honey beverages

Alcoholic beverages E-commerce

Google Ads for a manufacturer of decorative ceramic tiles

E-commerce Manufacturing

Marketing Analysis for a Textile and Home Decor Manufacturer

E-commerce HoReCa

Marketing Analysis for the manufacturer and distributor of “Altbier” craft beer

Alcoholic beverages Manufacturing

Google Ads for Advanced Dental Clinic

Medical services Здоров'я та Фарма

SMM for the non-profit organization “Ukrainian City”

Non-profit organizations

Targeted advertising for real estate listings and sales in Bulgaria

Real Estate

Google Ads for the “Avtocomfort” auto parts store

Automotive industry E-commerce

Marketing Analysis and Strategy Development for Lion Trans Ukraine

Automotive industry Автомобільна сфера

Google Ads for the home textiles manufacturer “TEP”

E-commerce Manufacturing

SMM and Targeted Advertising for the “AmorAmor” Women’s Clothing Brand

E-commerce Fashion and Style

Targeted advertising for “Cikera” a producer of craft honey beverages

Alcoholic beverages E-commerce

Google Ads for Advanced Dental Clinic

Medical services Здоров'я та Фарма

Targeted advertising for the “Head of Marketing in IT” educational course

Education Освіта та EdTech

Targeted advertising for a training course for marketers and C-level executives in the IT industry

Education Освіта та EdTech

Google Ads for Studying at Foreign Universities – Student Travel

Education Освіта та EdTech

Targeted advertising for the services of the IS&P Law Firm

Legal services Юриспруденція

Our clients

Any questions left?

We already have a database but it’s “dead.” Can you revive it?

How long does it take?

What results does this deliver?

How do you work with the database?

What results does this deliver?

Let's discuss the project

Maxim

Will determine the best individual option for promoting your business.

380 + consultations

Eleonora

Will listen to your request, structure the information, and forward it to specialists.

240 + consultations